Cancellation right and policy

Cancellation Policy / Cancellation right

You have the right to cancel this contract within fourteen days without stating the reasons.

The cancellation period is fourteen days from the date on which you, or a third party appointed by you who is not the carrier, took possession of the last items.

To exercise your right of cancellation, you must inform us

of your decision to cancel this contract by means of a clear statement to this effect (e.g. a letter sent by post, fax or email). You may use the attached template cancellation form, although this is not mandatory.
The dispatch of the notification that you are exercising your right of cancellation before the cancellation period expires is sufficient for compliance to the cancellation deadline.
Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including the delivery charges (excluding the additional costs incurred if you requested a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive your notice of cancellation of this contract. We will use the same payment method for the repayment that you used for the initial transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you any fees for the repayment. We reserve the right to refuse to refund payments until we have received the returned items or until you have provided proof that you have sent the items back, whichever is earlier.

You must send or return the items to us without undue delay, and at the latest within fourteen days from the date on which you notify us about the cancellation of this contract. The dispatch of the items before expiry of the fourteen-day period is sufficient for compliance to the deadline. You shall be responsible for the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods if this diminished value results from handling the goods other than how is necessary to ascertain the nature, properties and functioning of the goods.

-End of the cancellation policy-

Exclusion of the right of cancellation

The right of cancellation does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer

Template cancellation form

(If you wish to cancel the contract, please fill out this form and send it back to us.)


I/We (*) hereby cancel the contract that I/we (*) concluded for the purchase of the following

goods (*)/provision of the following services (*)

ordered on (*)/received on (*)

Name of the consumer(s)

Signature of the consumer(s) (only for submission on paper)


(*) delete as applicable.


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